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Alan Day Customer Comments

 
 
 

Excellent Service!

Excellent service fromEros. Very helpful, not pushy and anything asked for was dealt withprofessionally.
I love my new car - one small problem - too many things for me on theinfo-tainment!!
On a separate note, maybe the showroom could install a TV for latest news andDail...

Mrs E Killeen

 
 

Extremely Happy!

I was extremely happy withthe service provided by Alan Day New Southgate. As a new driver, I was unsureof a lot of the terms being used, however everything was explained in greatdetail and the car arrived in great condition and is a pleasure to drive. Iwould like to commend Sales Exe...

Mr Ritesh Ramkhelawon

 
 

Extremely Helpful!

I find the staff at Alan Day extremely helpful and friendly and it's always a pleasure to deal with them

Miss I Ballance

 
 

Very Friendly!

All the team are very friendly and helpful at all times when I need to pop in with any query or fault.

My Steven Silber

 
 

Polite!

Polite and well mannered staff with good communication skills. I received an email and a phone call once the service was almost complete. Despite my being late to collect the car there was still a member of staff at the Finchley Road office to complete the transaction. 

Mr R Coker-Adeleke

 
 

Pleasant and Efficient!

I always have found Alan day Finchley Road staff extremely pleasant and efficient. I credit them with not urging me to have non essential things done.
The environment is a nice place to be if one has to wait.

Ms Victoria Secretan

 
 

10/10!

 

Very happy with the service I received. Problem wasn't fixed immediately, but Tony arranged for the car to be collected, looked at again and returned to me.
10/10

 

Mr Christopher Lamb

 
 

Very Helpful!

Very helpful and overall pleasant experience thank you for the MOT reminder also.

Jane Callaghan

 
 

Outstanding Customer Service!

We would like to commend Alan Day (New Southgate) for their outstanding customer service. We were given the highest quality of customer service from our very first visit. We commend Mr. Enzo Raimondo for his outstanding presentation and performance in dealing with us. We are very grateful for giving us the best experience in terms of purchasing my very first vehicle. Thank...

Katherine Toth

 
 

I have never bought a used car before and was slightly nervous that I would need to deal with pushy sales staff. Instead, the people I met at Alan Day were knowledgeable, polite, well- informed, answered any questions I had. Let me know the options, but all without trying to influence my decisions or sell me 'extras' that I didn't need.

Mr Stephen Wothington

 
 

Excellent Customer Service

Jason Wright was very informative, clear and helpful. Excellent customer service.

Mark Kennedy

 
 

Excellent Service!

Excellent service! It was a pleasure to deal with a proper professional after being let down by another VW dealership group. Geoff responded to emails, calls in no time, chased all necessary paperwork for us, could not be more polite and courteous. Would definitely recommend them to anyone. A big thank you from the whole family.

Halyna Mentes

 
 

As someone with no major interest in cars, I appreciate value more than brand recognition and prestige. I genuinely believe Volkswagen has no competition when it comes to the price range of the vehicles but also carries extremely high credibility and rep.

Mr Cave

 
 

Very efficient and friendly!

The sales person was very efficient and friendly. Also, there was a structure in place which allowed him to complete all the formalities quickly.

Mr Chulkov

 
 

Given recognition as a repeat customer!

I was given recognition as a repeat customer and made to feel like a friend as well as a customer. Every effort was given to find the vehicle I wanted with the specifications I required.

Mr Lyall

 
 

Extremely Helpful!

Everyone was extremely helpful and answered all the questions I asked. They made me feel comfortable in purchasing my first car.

Ms McFall

 
 

Brilliant!

I liked the way Amal on reception welcomed me, made me feel at ease, got my hot chocolate for me! Sam and Geoff were brilliant. It was a fun packed experience from beginning to end, I didn't want to leave them! Very pleasant people and the atmosphere over there was fun. My handover of my new car was very emotional and I felt special.

Jean McDonagh

 
 

Communication was excellent!

The salesperson was very knowledgeable about the car I wanted. Once the order was placed, he kept me informed of progress and any delays due to the R-Line bumper issues. Communication was excellent.

Mr Amin

 
 

Professional, helpful and knowledgeable salesman. Spotless showroom. Made to feel welcome and important.

Ms Hopper

 
 

Felt really comfortable with how I was dealt with. Did not feel like a hard sell at all.

My Ifie

 
 

Great experience!

Eros as a salesman understood my needs. He never put pressure for the purpose of "making the sale". He was very attentive to what my specifications were and was willing to accommodate and compensate wherever he could. Also, a comparison to my last experience in a Dealership was Mercedes. Now you would think with the name and reputation like that they would delive...

Mr Kane

 
 

Friendly and Positive!

I was extremely satisfied with the friendly and positive staff. Riyaz was a great help and made the experience easy andpleasant.

Miss Rupalia

 
 

Extremely Professional

The person who sold me the car, Axel Campbell. He wasextremely professional and went out of his way to help me. Including his boss.

Mr Knight

 
 

Excellent!

Excellent personal service from Jean-Claude Dres. Very friendly and professional.

Ms Green

 
 

I would recommend to anyone!

Excellent sales staff. A great team attitude, they seemed as if they were genuinely interested that the car was exactly what I wanted. It was a very enjoyable experience andI would recommend this dealer to anyone wishing to purchase a Volkswagen. They could not have been more welcoming. They were excellent.

Mr Mulvenna

 
 

Outstanding Customer Service!

Everyone was extremely friendly and helpful. My car salesman Jean-Claude went over and beyond to make sure my car was ready and I was satisfied with everything. He knew exactly what he was talking about and answered all my questions, his customer service was outstanding and makes me want to recommend my friends and family to visit this showroom in particular.

Ms Tustain

 
 

Excellent!

I picked up my approved used Polo today. Service and customer care by Marco Meijer was excellent, he was prompt at replying to my queries, the personalised video he sent was helpful as I live too far away to have viewed the car before collection, and I felt confident buying from him. I felt as if I was buying a new car when I went to collect it! Exactly as described. The l...

Anita S

 
 

Extremely helpful, knowledgeable and friendly!

We bought a Volkswagen Golf from the Hampstead branch. Our sales agent was Jason Wright, he was extremely helpful, knowledgeable and friendly. He made us feel really comfortable throughout the whole process and wasn't pushy like some sales agents I have encountered previously.

Dhannjit Sihota

 
 

5 Star Service!

Collin-thank you for all your help with part exchanging my car. I am delighted with my new car and would highly recommend you and your service. You were very easy to talk to and understanding of my needs. 5-star service!

Sarah Lawrence

 
 

Thank you!

Thank you so much for your fabulous service. I am so pleased with my new car!

Dawn Lawrence

 
 

Thank You!

Just want to thank Chris Marsh for his kindness, patience and helpfulness. Also, may I say what a brilliant idea the repairs video is, and compliment Mike on his clear and simple voice-over.

Pat Twomey

 
 

Brilliant!

I had a bad start with Alan Day VW, as I initially was interested in buying a used VW Polo because I didn't think I could afford a new one. I felt pressurized into 'the sale' and everything felt wrong. I left having not purchased the used car and rang again to see ifsomeoneelse could see me about the car and talk through my options in termsoffinancing. Alan Day were e...

Tillne Milnes

 
 

Terry was clear, professional, engaging, listened to my needs and swift in his actions and communications.

Christopher Clow

 
 

Fantastic Price!

Friendly salesman, amazing welcome from the receptionist, Manager took the time out of her day to speak to us, felt special picking up the car, loved the personal videos and we were given a fantastic price on the car.

Phillipa Moore

 
 

Great Service 10/10!

 

We purchased a car from you guys just last week , we consider ourselves extremely lucky but you should too by having such a great salesman and a really nice guy as well in Paresh Thakore.

Nothing is/was any trouble to him and had a call today from him today re log book and is kindly sending us a video showing us how to do something in the car we were unsure of. ...

Janice Ryan

 
 

Excellent

Took two goes at the fix on two different days but finished job is excellent.

Mark Grffin

 
 

Very Satisfied!

Very satisfied with this repair booking at every stage, from making the appointment, to handing over the car, to being kept in touch with progress, work and costs, to picking it up in pristine condition.
Thank you!

John Eidnow

 
 

Brilliant!

Brilliant service, Marco in sales, Lee Pereira and the manager Anthony are super.
Will recommend and always come again.

Ismalia Olakisan

 
 

Positive Experience

I came to Alan day in new Southgate to find a second car for myself and was pleasantly surprised with the service I was given by Paresh Thakore, the way I was dealt with was fantastic and I couldn't be more happy with the car I have. Customer service by Paresh was impressive and the process was short and sweet having found a car that suited me the first day I came to you. ...

Naomi Davies-Ahmed

 
 

Good service kept up date with information on car. Chris was really good.

J Cook

 
 

Overall very happy with the service it was quick an easy. Just want to say a really big thank you too all.

Muhammed Abdul Munim

 
 

Impressed!

I was very impressed with your service. The car was picked up in time & brought back to me in well in time. Thanking you again for your service.

Hardip Ahluwalia

 
 

I've used your services (at Southgate) 3 or 4 times I think.  Always a pleasure to deal with, no fuss, reliable, very easy to schedule an appointment.

Roger Maidment

 
 

Car picked up punctually and returned immaculately. Discovered additional item necessary that meant the car had to be retained for one further night, but going even more smoothly after service.

Mr H Thomas

 
 

Professional and Efficient!

Service is invariably excellent - very professional and efficient.

Jonathan Cooklin

 
 

Excellent!

 

Excellent and friendly service. Job done and completed in 3 hours and car cleaned to brand new. As a first time customer here I will definitely come back.

 

Niel Hawthorne

 
 

Excellent Service!

Excellent service, loved the service video. Thank you

Helen Newman

 
 

Smooth, efficient, reassuring, friendly service experience from beginning to end. Thanks

Georgia Miller

 
 

This was my first time using Alan Day Volkswagen. I chose to have the service done on my VW up! there because it was close to where I work. In the past, with other dealers I have always wondered if they actually did any work on my car. My experience at Alan Day was different: what I noticed straight away was that the name of the person who worked on my car was at the top o...

Richard Walker

 
 

10/10

Really happy with the customer service 10/10.

Miss M Neaimi

 

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